Shipping & Returns

• Do you ship outside of the US?

  We currently only offer shipping to the lower 48 states (excludes Guam, Hawaii, Alaska, Puerto Rico), however we are working overtime to bring Luma & Leaf global! Please check back soon for updates on US territory expansion and international shipping availability.

• How long will it take to receive my order?

  After you place your order, you will receive a processing email with tracking information letting you know your order is being fulfilled by our shipping department. Once processing is complete, you’ll get an email letting you know your order is on its way. For standard shipping, please allow 5-7 business days for your product to arrive. Unfortunately, weather and service disruptions are out of our control and may affect transit time.

• Can I have my order shipped to a PO box?

  Yes! We can ship orders to a PO box via USPS.

• I was so excited to place my order that I accidentally entered the wrong address at checkout! Is it possible to update the address after the order has been processed?

  We know you can’t wait to try your new L&L products, which is why we try to get them in your hands (and on your face) as quickly as possible! For this reason, in situations where the order has already been packed and routed for transit, we will not be able to update a shipping address after the order has been placed. In the event that we are unable to assist with a reroute, we suggest reaching out to the carrier directly for your options. Please email info@lumaandleaf.com if you need additional assistance.

• I placed an order on a Friday afternoon, can I expect this to ship out over the weekend?

  Our standard shipping hours are Monday - Friday, 8-5pm EST. We do believe our employees deserve breaks for holidays and weekends to spend quality time with loved ones, and to recharge so everyone comes back refreshed and ready to rock! Please make sure you place your orders with plenty of time prior to your desired date of receipt, and do not expect shipments to occur during any major US holidays or weekends. If you are in a pinch, take a look at the expedited shipping options offered at checkout. We aim to send our amazing plant powered products to the people you love (yourself included) when you need them!

• Can I cancel my order once it’s been placed?

  Since we want to ensure you receive your purchase quickly, we typically get on the move, packing and shipping products within hours of order placement. For this reason, once an order has processed, it cannot be cancelled or changed. If you have questions, email us at hello@lumaandleaf.com.

• I’m so excited to use my products but the package never delivered. What do I do now?

  Oh no! In the unfortunate event that your package was misdelivered or lost in transit, please wait two additional business days from the estimated delivery date before emailing info@lumaandleaf.com for instructions on next steps to ensure a seamless replacement process. Often this is caused by systematic tracking errors or an unexpected transit delay, and your package will arrive within another day or two.

• What is your return policy?

  You’ll have a 30-day return window from the time you receive your product in the mail. That being said, we understand skincare takes time. Our Clean Skin Reps are always here to talk through any questions or concerns you have while trying our product. In the rare event that you would like to return your product, contact us at info@lumaandleaf.com, and depending on your situation you may be eligible for product replacement, site credit, or refund. If your return is part of a bundle, you will be charged full price for the remaining bundled products and refunded the difference. Samples & gifts with purchase cannot be returned or exchanged.

• How do I make a return?

  In the unlikely event that you want to return your Luma & Leaf product, within 30 days, email hello@lumaandleaf.com. From there, our team will provide you a return label. Once the package has been received, we will process the refund. It can take up to 3–7 business days for your bank or credit card service to reverse the charge. Please expect processing delays over holidays and weekends. In the event that you receive product damaged in transit, photos may be requested in lieu of the returned product.

• I bought a product from one of your retailers, can I return it directly to Luma & Leaf?

  We’re so sorry to hear that it didn’t work out this time! Unfortunately, due to our standard business agreements, we can only process refunds and exchanges made at L&L.com, and not from our retail partners. To learn more about a specific retailer's return policy, please contact them directly with your concern for more information on how to process a return.

• I’m very happy with my delivery, but I received an extra product or piece of merchandise that I didn’t order. I checked and it doesn’t appear that I was charged for this item - was this a mistake?

  Happy Luma Day to you! This was no mistake, we love to include a little (or big) something extra in every order as a sign of our appreciation and gratitude for your purchase. We hope you enjoy the gift, no strings attached - except for maybe our heartstrings <3